For players 21 and above only

rh999's commitment to responsible gaming

rh999 is always by your side to ensure an enjoyable gaming experience — with safe limits, self-exclusion and 24/7 support.

Why is responsible gaming important?

rh999 believes gaming is entertainment — not a primary source of income. While online betting and casino games can be enjoyed for fun, there is also a risk of playing too much. That is why we provide multiple tools and guidelines for responsible gaming, so you can always stay in control.

Every player's experience is different. For some, playing for a little while once a week is a healthy hobby, while for others it can become a problem. The main goal of responsible gaming at rh999 is to keep you informed and provide the right support at the right time.

Only individuals aged 21 or above may create an account and play on our platform. Age verification is a strict requirement, and any account found to be in violation of this rule will be closed immediately.

Important: rh999 is for players aged 21 and above only. Allowing minors to use an account is strictly prohibited. Use parental controls on your device if anyone under 18 lives in your household.

Core principles of safe gaming

  • Play for entertainment only
  • Stay within your budget
  • Respect your time limits
  • Do not make decisions based on emotion
  • Seek support when you need it

Our responsible gaming tools

rh999 gives you the ability to manage your own gaming experience. The tools below can be used at any time from your account settings.

Set deposit limits

Decide in advance the maximum amount you will deposit per day, per week or per month. Once the limit is reached, the system will automatically stop further deposits.

Deposit Control

Set loss limits

Decide in advance how much loss you are willing to accept over a given period. When that limit is reached, you will be alerted and gaming will be stopped if necessary.

Loss Limit

Session time-out

Set a time limit for how long you play in one go. Once the set time is up, your account will automatically log out so you can take a rest.

Time Limit

Break (cool-off period)

Temporarily close your account for 7 days, 14 days or 30 days. During this time, logging in or making deposits will not be possible. The account will automatically reactivate once the break is over.

Cool-Off

Self-exclusion

If you feel gaming is getting out of control, close your account permanently or long-term (6 months–5 years). Once this takes effect, it cannot be reversed.

Permanent Break

Reality check notifications

A message will appear on screen at set intervals showing how long you have been playing and how much you have spent. This will remind you of your real-world situation.

Awareness Notification

To use these tools, log in to your rh999 account and go to the "Account Settings > Responsible Gaming" section. Our 24/7 live chat service is always ready for any assistance you need.

Warning signs of problem gaming

If you notice one or more of the following signs in yourself, it is time to seek specialist support.

  • Placing bigger bets to try to recover money you have lost
  • Unable to stop gaming, finding it hard to quit
  • Taking time away from family, friends or work to play
  • Spending your salary or emergency funds on gaming
  • Hiding the amount you play from people close to you
  • Feeling irritable or anxious when you cannot play
  • Borrowing money or taking loans to fund gaming

How to build healthy gaming habits

rh999 wants to help you keep gaming as an enjoyable hobby. Following this advice will help keep the experience pleasant.

1

Set your budget in advance

Decide the maximum amount you will spend each session before you start, and stick to it strictly.

2

Set a time limit

Reserve specific hours for gaming — spend the rest of your day with family, work and other hobbies.

3

Walk away when you lose

Avoid the temptation to keep playing to recover losses. Trying to win back lost money often leads to even greater losses.

4

See it as entertainment

Do not think of gaming as a way to earn money — it is entertainment, just like watching a film or a cricket match.

5

Take regular breaks

Avoid long sessions. Take at least a 10–15 minute break every hour and stay mindful of your physical and mental wellbeing.

How to get support

Problem gaming is a real issue and asking for help is not a weakness — it takes courage. rh999 is here for you.

rh999 Live Chat Support

Our Bengali-speaking support team is available 24/7 for you. Start a live chat now for setting account limits, self-exclusion or any concern you may have.

Email Support

Send us an email directly: [email protected] — responsible gaming requests are processed with the highest priority.

Self-Exclusion Request

If you feel you need to close your account right away, contact us via live chat or email and mention "self-exclusion". We will take action immediately.

Advice for family and friends

If you think someone close to you is struggling with a gaming problem, contact us. We support family members too.

Protecting minors

Protecting children and young people on rh999 is our highest priority. We strictly ensure that no underage person can use our platform.

  • Age verification is mandatory during registration
  • Suspicious accounts are suspended without verification
  • Keep parental controls active on shared family devices
  • Keep your login details secure from children
  • Avoid gaming in front of children

Our policies

rh999 follows the policies below to ensure responsible gaming:

Age verification: Age is verified before every account is opened. Providing false information will result in the account and any winnings being forfeited.

Account security: Use a strong password and two-factor authentication.

Opt-out of promotions: You can stop receiving our promotional communications at any time.

Transparent transactions: Minimum deposit ৳200 and minimum withdrawal ৳800 — no hidden charges.

Fair play: All games are operated to ensure neutral and random outcomes.

Responsible gaming FAQs

Log in to your account and go to the "Responsible Gaming" section under the "Account Settings" menu. There you will find options to set daily, weekly and monthly deposit limits. A 24-hour waiting period applies when changing limits, so you can make a well-considered decision.

It depends on the type of self-exclusion you chose. A temporary break (7–30 days) will automatically reactivate your account once it ends. However, for long-term (6 months to 5 years) or permanent self-exclusion, your account cannot be reactivated before the set period is over. This is intentionally strict.

Start by speaking with them calmly and helping them understand the need for support. Then contact us — via live chat or by emailing [email protected]. Our team is able to guide family members and friends as well. Encourage them to seek professional counselling if needed.

Yes. Your account funds are fully secure during a cool-off period or self-exclusion. Even though deposits and play are not possible during the break, you can still contact the support team during that time to request a withdrawal.

If identified as a minor, the account will be permanently closed immediately. Any funds deposited and any winnings in the account will be forfeited. This rule is strictly enforced without exception.

You can change the notification interval, but there is no option to turn them off completely. This is intentional — the notifications help you stay aware. You can choose an interval of 30 minutes, 1 hour or 2 hours.

More support and explore games

Play responsibly and enjoy the different game categories on rh999.

View FAQ Cricket Betting Slots Games rh999 Casino
Home
About Us
Terms and Conditions
Privacy Policy
FAQ
rh999 Login